Virtual proofs will usually be emailed within 1 - 2 business days AFTER the order is placed. We will also call or leave a voicemail to let customers know it has been emailed and awaits approval.
Production times listed on individual product pages start only AFTER the proof has been approved.
The first proof and up to two revisions are free, but there will be a $30 charge for each subsequent revision. Any changes/revisions will have to be made in writing.
There will be no cancellation charge if an order is cancelled before the 3rd revision.
Because most orders are time sensitive, we will automatically consider the proof approved if we do not hear back from the customer within 1 business day. After this point, no cancellations or any further revisions can be made. To avoid such problems, please make sure you allot sufficient lead time or approve your proof(s) promptly.
We will not send out a virtual proof for rush orders even if you request one. Instead, a courtesy proof will be sent. All orders for which an insufficient amount of time has been given from order date to delivery date are considered "rush orders."
We will send out a "Courtesy Proof" for any rush orders or orders for which proofs have been waived.
"Courtesy Proofs" are basic proofs that show only the final artwork. We will also list in writing the product and ink color combinations.
Customers have 30 minutes from the time a Courtesy Proof is emailed to inform us whether anything is wrong with the order. Any changes/revisions will have to be made in writing. After 30 minutes, no changes or cancellations can be made and the order will be put into production.