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Shipping, Returns & Disclaimers

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Shipping: We can ship to any address within the United States. Please check with us for shipments to Puerto Rico or Canada.

When you place an order, we will estimate shipping costs for you based on the availability of your items and the shipping weight of the product you choose. The weight of the product you choose will automatically tabulate once you select the appropriate variations and quantity. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Depending on your location, Standard or Ground shipping could take anywhere from 1 to 5 business days within the contiguous United States.

VIECO Inc. guarantees on time shipment from our warehouses and uses reliable courier services (such as Fedex, UPS, etc.) for product deliveries. While shipment errors/delays are rare, we reserve the right to not be held responsible for courier errors/delays after an order has left our warehouse. Customer will be responsible for full payment of the goods/products even if the goods/product arrives late due to courier error/delays. In such situations, VIECO Inc. will file a claim with the courier company. Should a claim be successful, we will refund the customer the credited amount from the courier company, which is usually the entirety of the freight cost.

Customers are highly encouraged not to change shipping addresses after an order has shipped. Should customers still insist on making address changes after an order has shipped, an address change fee of $16.00 per box will be applied. In addition, changing shipping addresses after an order has shipped may result in shipping delays and lost packages. Shipping couriers also cannot guarantee that an address change will go through successfully and the package(s) may still deliver to the original address. As with the above, VIECO Inc. cannot be held responsible for any courier errors/delays.

Return Policy: Customized/Printed products are non exchangeable or returnable. Do note that due to monitor screen variations, colors of the final product may vary from the colors you see in our website or virtual proofs. 

You may return only certain uncustomized/unimprinted products (please call to check) within 5 days of receipt of the product. Returns are subject to shipping costs incurred to you and an additional 20% restocking fee. You will also be responsible for the shipping costs for returning the product(s). It is important that you first check with us on the address to ship/return the products. Failure to do so may result in the returned product being lost, and we will thus not be able to issue any credits.

You should expect to receive your refund within 2-3 weeks from the time you ship out the package(s). In many cases however, you should receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).

Customers must make their own determination that their use of product(s) is safe, lawful, and technically suitable in your intended applications.

Order Issues: Customers must contact us within 30 days of receipt of their product if there are any printing issues or if they have received defective products. Please contact customer service with photographic evidence of mis-prints or product defects. Any defective or mis-printed product must not be used in anyway or discarded if customer wishes to receive any sort of credits/exchanges. We are unable to assist with any customer service issues once the 30 days period has passed from the time customer receives the product.

Order Cancellation: Customers may cancel and request for a full refund as long as production has not begun and less than two (2) virtual proof revisions were requested and received. The first virtual proof plus one (1) proof revision is free. After the first proof revision, cancelling an order will be subject to a $30.00 cancellation fee plus $30.00 per proof revision that was made after the first proof revision. An order cannot be cancelled after it has started production; customers will be responsible for the entire cost of the order once printing has started. Customers may request for the shipping costs be be refunded should they choose continue with the cancellation and not receive the product.

Blank or unprinted products can be cancelled for a full refund as long as the order is cancelled before it has shipped.

Pricing: Every effort is made to verify accuracy of this catalog and maintain pricing. However, we reserve the right to change pricing without notice.

Ink Odor: Screen and pad printed paper cups, napkins and coasters are printed with inks that must evaporate to dry. The ink is dry, but there may be a residual odor in the package from these vapors. This odor, should it be present, is not considered a defect.

Ink Adhesion: Our Stadium Cups and Steins are residential top rack dishwasher safe; due to variables beyond the factory’s control however, the imprint is not guaranteed to stay on.

Scuffs & Scratches: It is the nature of paper and plastic to scuff and scratch during stacking and shipping. Clear and dark colored plastics show this the most. These scuffs and scratches are not considered a defect. If this is a concern order a random sample. However, this is still no guarantee that your product will be better or worse than the sample you received, as the scuffs and scratches are random in nature.

Product Color Variation: Due to screen/monitor variations, the color of a product you see on your screen is only an approximate. It is never accurate to judge product color based on what you see on your monitor screen. If you are particular about the color of a product, it is important to call to inquire on the exact pantone color of the product or request a sample of the product. All Products color may also vary from lot to lot. This fact is especially important to note in regard to repeat order and/or ensembles of different products.

Product Substitutions: Factory reserves the right to substitute our products with one of a similar design and function. Notice may or may not be given at factories discretion.

Item#/SKU: These are for our data or inventory reference only. The actual SKU or item # of any product you order or receive may have a different factory item or SKU number, however it is essentially the same generic equivalent.

Please feel free to contact us anytime you have any further questions on shipping, returns, and disclaimers.